Terms and Conditions

Canine Connections Teesside

Last updated: 26 October 2026

Please read the following Terms & Conditions carefully before booking. These policies are in place to protect the safety, welfare and experience of our clients, their dogs and our training team.

By confirming your booking, you acknowledge and agree to the following terms.

1. Bookings, Payments & Cancellations

All bookings are subject to availability and are confirmed once payment has been received or otherwise agreed.
We request a minimum of 48 hours' notice to cancel or reschedule a session.
Cancellations made with at least 48 hours' notice are eligible for a refund or rescheduling.
Cancellations made within less than 48 hours’ notice are non refundable, and will require rebooking.
We understand that unexpected circumstances arise and will always aim to accommodate reasonable rescheduling requests where possible.
Failure to attend without prior notification may result in a cancellation charge.
Late arrivals may result in a shortened session. Sessions cannot ordinarily be extended beyond their scheduled finish time.
If Canine Connections Teesside needs to cancel a session, we will offer an alternative appointment or a refund for the affected service.

Your statutory consumer rights, including any applicable cooling-off rights, remain unaffected.

2. Health & Behavioural Disclosure

Clients must disclose any relevant health conditions, injuries, medication, behavioural concerns or previous bite incidents before attending.
This includes, but is not limited to, aggression towards people or animals, resource guarding, fear-based behaviours and previous incidents involving injury.
Dogs showing signs of contagious illness, including vomiting, diarrhoea or respiratory symptoms, must not attend training sessions.
Clients must notify us of any significant changes in their dog's health or behaviour before their appointment.
We may recommend veterinary assessment where pain, illness or another medical concern could be contributing to behavioural difficulties.

3. Safety & Owner Responsibilities

Owners remain responsible for the supervision and appropriate control of their dogs throughout training sessions, unless alternative arrangements have been expressly agreed.
Dogs must arrive on a secure lead and with suitable, properly fitted equipment.
Owners must follow all reasonable safety instructions provided by the trainer, including guidance regarding distance, handling and interactions with other dogs.
On-lead greetings between dogs are not permitted unless specifically authorised by the trainer.
Dogs must not be allowed to approach other dogs, people or training equipment without permission.
Children attending sessions must remain under appropriate adult supervision.
Canine Connections Teesside reserves the right to pause, adapt or end a session where there is a genuine concern for the safety or welfare of any person or animal.

4. Reactivity Assessments & Behavioural Training

Behavioural assessments are designed to evaluate your dog's behaviour, identify potential contributing factors and develop an individualised training plan.
Where appropriate, professional rehabilitation dogs may be used to facilitate controlled exposure and behavioural assessment.
All interactions and exposure exercises will be managed by the trainer according to the individual dog's needs and welfare.
Clients must not initiate interactions with rehabilitation dogs or other participating dogs without explicit instruction.
Behavioural rehabilitation is an ongoing process, and results will vary according to the individual dog, its history, environment and the owner's consistency.

5. Training Expectations & Results

Canine Connections Teesside is committed to providing professional, welfare-led training and behavioural guidance.
Successful training requires consistency, patience and appropriate implementation of the guidance provided.
We cannot guarantee specific behavioural outcomes, as every dog responds differently to training and environmental influences.
Clients are encouraged to communicate any concerns or difficulties experienced between sessions so that training recommendations can be reviewed where appropriate.

6. Liability & Risk

Working with dogs involves inherent and sometimes unpredictable risks, particularly during behavioural rehabilitation and controlled exposure exercises.
Clients are expected to disclose relevant behavioural history, maintain appropriate control of their dogs and follow reasonable safety instructions.
Clients may be responsible for injury, loss or damage caused by their dog where they are legally liable.
Canine Connections Teesside will take reasonable care to provide a safe training environment and deliver its services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.
Nothing in these terms affects your statutory consumer rights.

7. Photography and Video Recordings

Photography and video recordings may be used to support behavioural assessments, training reviews and client progress tracking, where appropriate.
We may also request permission to use photographs or videos for our website, social media, advertising or other promotional material.
Promotional photography and video use is entirely optional and requires your consent.
Declining promotional consent will not affect your booking or the services you receive.
Consent may be withdrawn for future use by contacting us. We will also consider requests to remove previously published material where reasonably practicable.

8. Training Facilities & Conduct

Smoking and vaping are strictly prohibited at our designated training facilities and any other premises where the site operator prohibits them.
Clients must respect the facilities, equipment, staff and other participants.
During behavioural assessments, we ask that mobile phones are placed on silent and their use is kept to a minimum, except where necessary.
We reserve the right to address behaviour that creates a genuine safety risk, causes serious disruption or compromises animal welfare.

9. Weather & Unforeseen Circumstances

Some training sessions take place outdoors and may be affected by adverse weather conditions.
Sessions will generally proceed in suitable weather conditions.
Where weather presents a safety or welfare concern, we may postpone or relocate the session.
If we are unable to provide the agreed service, clients will be offered a suitable alternative or an appropriate refund.

10. Personal Information

Personal information provided during enquiries, bookings and training sessions will be used to administer services and support the delivery of appropriate training.
Information will be handled in accordance with applicable UK data protection legislation and our Privacy Policy.
Client information will not be used for unrelated marketing without an appropriate lawful basis.

11. Agreement

By confirming your booking, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the relevant safety and participation requirements.

These terms do not affect your statutory rights.