Privacy Policy
Canine Connections Teesside
Last updated: 26 October 2026
At Canine Connections Teesside, we are committed to protecting your privacy and handling your personal information responsibly.
The Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, book a consultation, attend a training session or puppy class, or communicate with us.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
Privacy Policy
1. Who We Are
Canine Connections Teesside is a professional dog training and behaviour business operated by Joe Beech as a sole trader.
For data protection purposes, Joe Beech, trading as Canine Connections Teesside, is the data controller responsible for how your personal information is processed.
Business Name: Canine Connections Teesside
Data Controller: Joe Beech
Business Structure: Sole Trader
Email: canineconnectionsteesside@gmail.com
Website: www.canineconnectionsteesside.com
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
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Full name
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Email address
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Telephone number
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Address or location, where necessary
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Booking and communication preferences
Information About Your Dog
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Name, age and breed
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Behavioural concerns and training requirements
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Previous training and behavioural history
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Relevant health or welfare information about your dog
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Bite history and other safety-related information
Booking and Payment Information
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Services booked
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Appointment dates and attendance records
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Payment status and transaction details
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Cancellation or rescheduling information
Puppy Neutrality Class bookings may be paid for through our Wix website. Payments are processed through the payment services enabled on our website.
We do not ordinarily receive or store your full payment card details ourselves.
Consultation and Training Records
We may retain information provided during consultation calls, emails, messages and training sessions, including notes, recommendations, assessments and agreed training plans.
Website Information
When you visit our website, certain technical information may be collected through cookies and similar technologies, including information about your device, browser and website usage.
3. How We Use Your Information
We use your personal information to:
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Respond to enquiries and consultation requests.
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Contact you regarding your dog's training or behavioural needs.
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Arrange, confirm and manage appointments and puppy class bookings.
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Process payments and maintain financial records.
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Assess training requirements and develop personalised training plans.
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Monitor training progress and provide ongoing support.
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Communicate important booking updates and service information.
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Maintain the safety and welfare of clients, dogs and staff.
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Meet legal, accounting and regulatory obligations.
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Send marketing communications where permitted by law.
We only process personal information where we have an appropriate lawful basis.
4. Our Lawful Bases for Processing Information
Under UK GDPR, we rely on the following lawful bases where applicable:
Contract and Pre-Contractual Steps
We process personal information where necessary to respond to requests for our services, arrange bookings, deliver training and manage payments.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms.
This may include managing customer enquiries, maintaining appropriate training records, improving customer service and addressing safety concerns.
Legal Obligations
We process and retain certain information where required to comply with applicable legal, tax and accounting obligations.
Consent
We rely on consent where required, including for optional email marketing and promotional use of identifiable photographs or videos.
Where consent is our lawful basis, you may withdraw it at any time.
5. Consultation Forms and Enquiries
When you submit a consultation form, we use the information provided to understand your enquiry and contact you regarding your dog's training or behavioural needs.
Consultation requests are free of charge and do not require payment.
Submitting a consultation form does not automatically subscribe you to marketing communications.
Information provided during consultation calls may be recorded within our customer management systems to support follow-up communication, future bookings and training services.
6. Puppy Neutrality Class Bookings
When booking a Puppy Neutrality Class, we collect information necessary to manage your booking and deliver the service.
This may include your contact details, information about your puppy, attendance records and payment information.
Where payment is made through our Wix website, transactions are processed through the connected payment provider.
Relevant information may be shared with payment processors where necessary to complete transactions, manage refunds and maintain financial records.
7. Photography and Video Recordings
Photographs and videos may be taken during training sessions, behavioural assessments, group classes and other training activities.
These recordings may be used to document training progress, provide educational feedback to customers or, where appropriate, promote our services.
Where photographs or videos identify customers or other individuals, we will obtain appropriate permission before using them for promotional purposes.
Customers may choose whether to consent to promotional photography and video recording. Declining consent will not affect their ability to access our services.
Where identifiable children appear in promotional content, we will obtain appropriate permission from a parent or guardian.
Where consent is our lawful basis, it may be withdrawn at any time by contacting us. We will stop future promotional use and take reasonable steps to address previously published material where appropriate.
Photographs and videos will be stored securely and retained only for as long as necessary for their intended purpose.
8. Email Marketing and Newsletters
We may offer optional email communications, including dog training advice, educational resources, newsletters, class availability and information about our services.
Where we rely on consent, we will only send these communications if you have actively opted in.
In certain circumstances, we may contact existing customers about similar services where permitted under the Privacy and Electronic Communications Regulations (PECR).
You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Unsubscribing from marketing will not prevent us from contacting you about existing bookings or essential service information.
9. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.
Customer information may be stored within our business systems, including Wix and Monday.com, as well as relevant business email and communication services.
Access to customer records is restricted to authorised individuals who require the information for legitimate business purposes.
Although we take appropriate precautions, no electronic storage or transmission method can be guaranteed to be completely secure.
10. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, including:
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Wix, for website hosting, enquiries and bookings.
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Payment service providers, for processing online transactions.
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Monday.com, for customer management and training records.
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Email and communication providers.
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Professional advisers, where necessary.
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Relevant authorities, where required by law.
Where providers process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.
11. International Data Transfers
Some technology providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place as required by UK data protection legislation.
These may include applicable adequacy regulations or approved contractual safeguards.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate records and comply with legal obligations.
Our standard retention periods are:
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Unsuccessful consultation enquiries: Up to 12 months following our last contact.
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Customer training records: Generally 3 years following the customer's last training session.
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Booking and financial records: For the period required by applicable UK tax and accounting legislation.
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Email marketing records: While the subscription remains active, subject to periodic review. Limited suppression records may be retained to respect unsubscribe requests.
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Photographs and videos: Only for as long as reasonably necessary for their intended purpose, subject to periodic review and applicable withdrawal or deletion rights.
In certain circumstances, information may be retained for longer where necessary to comply with legal obligations, resolve disputes or establish, exercise or defend legal claims.
Once information is no longer required, it will be securely deleted or anonymised.
13. Your Data Protection Rights
Under UK data protection law, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of your information in certain circumstances.
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Request restriction of how your information is processed.
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Object to certain uses of your information.
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Request transfer of information where applicable.
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Withdraw consent where consent is the lawful basis.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the details provided in Section 1.
We will respond within the time limits required by data protection legislation.
14. Cookies and Website Analytics
Our Wix website may use essential cookies required for website functionality, bookings and security.
We may also use optional analytics or marketing cookies to understand website performance and improve our services.
Where required by law, we will request your consent before setting non-essential cookies.
You can manage your cookie preferences through the options provided on our website.
15. Complaints
If you have concerns about how we handle your personal information, please contact us so we can investigate and respond.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business operations or legal requirements.
Any updates will be published on our website, with the date of the latest revision shown at the top of this page.